Privacy Policy

This Privacy Policy explains how Bet Visa, the United Kingdom - facing version of the Bet Visa online casino operated via betivisa.com, collects, uses, discloses, and protects your personal data. It applies to players, registered account holders, and visitors who access or use our website, mobile versions, and related services. By creating an account or using our services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy and applicable data protection laws. This Privacy Policy is effective and deemed updated as of 1 January 2026, and it replaces all earlier versions published on betivisa.com for Bet Visa.

Who We Are

Identity of the operator and controller

The services offered under Bet Visa on betivisa.com are operated by:

Company name: VB Digital N.V.
Legal form: Public limited liability company (N.V.) incorporated under the laws of Curaçao
Registered address: Abraham de Veerstraat 9, Curaçao
Gaming licence: Curaçao gaming sub-licence GLH-OCCHKTW0712302019, issued under Gaming Services Provider N.V. 365/JAZ

VB Digital N.V. is the data controller for personal data processed in connection with your use of Bet Visa on betivisa.com, including for players located in the United Kingdom.

Regional presence and regulatory context

VB Digital N.V. has no physical presence or legal representation in the United Kingdom.
The platform is not licensed by the UK Gambling Commission (UKGC). This affects gambling regulation and access to schemes such as GamStop, but it does not remove your rights under UK data protection law where it applies.
Payment processing for certain methods (for example Visa/Mastercard) may be carried out by subsidiary entities located in Cyprus acting as data processors on behalf of VB Digital N.V.

Data Protection Officer / Privacy contact

We have designated a data protection function to oversee questions and requests regarding this Privacy Policy:

Data Protection Officer (DPO): Data Protection Officer, VB Digital N.V.
Contact email: privacy@betivisa.com (or the dedicated privacy email indicated in the "Contact" section of betivisa.com)
Postal contact: Data Protection Officer, VB Digital N.V., Abraham de Veerstraat 9, Curaçao

You may also contact us through the secure messaging tools or contact forms available in your Bet Visa account interface on betivisa.com.

What Personal Data We Collect

We collect only the personal data that is necessary to provide and improve Bet Visa services on betivisa.com, to comply with legal obligations, and to protect our legitimate interests and those of our players.

Identification and contact data

Basic registration data: full name, date of birth, country of residence, address, email address, mobile phone number, preferred language, and account username.
Verification data (KYC/AML): copies or details of identification documents (such as passport, ID card, driving licence), proof of address documents (for example utility bills, bank statements), and information used to verify ownership of payment instruments.

Technical and usage data

Technical identifiers: IP address, device identifiers, browser type and version, operating system, time zone, language settings, referring URLs, and approximate geolocation inferred from your IP.
Log data: login dates and times, session duration, pages and sections accessed, clicks and navigation paths, error logs, and security-related logs (for example failed login attempts).

Payment and transactional data

Payment data: partial card details (for example masked card numbers), expiry dates, payment method identifiers, payment service provider identifiers, wallet details, and transaction identifiers.
Financial transactions: deposit history, withdrawal history, bonus credits, and account balances, including currency and timestamps.

Behavioural and profile data

Gaming and betting history: games played, stakes, wins and losses, bet types, session duration, game preferences, and gaming limits.
Behavioural patterns: responsible gambling signals, self-exclusion or time-out settings, and interactions with customer support.
Marketing and communication data: your marketing preferences, records of consent to receive promotional materials, and information about whether you open or interact with marketing messages.

Cookies and similar technologies

Cookies: small text files stored on your device that may contain unique identifiers, log-in status, language preferences, and other technical information.
Similar technologies: web beacons, pixels, local storage, and SDKs used in mobile environments to collect technical and usage data.

Where we need to collect personal data by law, under our contract with you, or for anti-fraud and AML checks, and you fail to provide that data when requested, we may be unable to open or maintain your account or to provide certain features of Bet Visa.

Legal Basis for Processing

Our processing of personal data for Bet Visa on betivisa.com is grounded in recognised legal bases under the United Kingdom General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR) where applicable, and analogous international data protection frameworks. Depending on the specific context, we rely on one or more of the following legal bases:

Contract performance

Account creation and management: Processing identification, contact, and login data to open, verify, manage, and close your Bet Visa account.
Provision of services: Processing gaming history, payment data, and technical data to allow you to deposit, place bets, participate in promotions, and withdraw funds.
Customer support: Using your contact and account data to respond to inquiries, resolve issues, and provide service updates.

Legal obligations

KYC and AML: Verifying your identity, residency, and source of funds, performing sanctions and fraud checks, and monitoring transactions to comply with anti-money laundering, counter-terrorist financing, and other regulatory duties applicable in Curaçao and, where relevant, in other jurisdictions.
Record-keeping and reporting: Retaining transaction and account records for legally required periods and providing information to competent authorities when lawfully requested.

Legitimate interests

Security and integrity of the service: Preventing abuse of bonuses, detecting fraud, protecting against cyberattacks, and ensuring the stability of our systems.
Improving our services: Analysing aggregated and pseudonymised usage data to understand how Bet Visa is used and to enhance functionality, performance, and user experience.
Defence of legal claims: Retaining and processing relevant data where necessary to establish, exercise, or defend legal claims in disputes with players, regulators, or other parties.

Consent

Marketing communications: Sending you email, SMS, or push notifications about promotions, offers, and news from Bet Visa only where you have provided valid consent or where permitted by law.
Non-essential cookies and tracking: Using analytics and advertising cookies on betivisa.com only where you have given consent through our cookie banner or settings centre.

If we rely on consent, you may withdraw it at any time through your account settings, through unsubscribe links in marketing messages, or by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Purpose of Processing

We use your personal data for clearly defined purposes that support the operation of Bet Visa, the protection of our players, and fulfilment of our legal obligations. We do not sell your personal data.

Provision and operation of the casino services

Account lifecycle management: Opening and maintaining your account, verifying your eligibility and age, managing login credentials, and applying your preferences.
Gaming and transactional operations: Enabling deposits, bets, game participation, bonuses, and withdrawals, and correctly recording all related transactions and balances.

Service improvement and optimisation

Analytics: Analysing usage trends on betivisa.com (for example most played games, device types, performance metrics) to improve usability, content relevance, and technical performance.
Product development: Using aggregated or pseudonymised data to test and develop new games, features, and promotions tailored to the Bet Visa audience.

Marketing and personalisation

Direct marketing: Where permitted, sending communications about offers, tournaments, and features relevant to Bet Visa.
Personalised content: Displaying games and promotions based on your historical activity, responsible gambling profile, and expressed preferences.

Risk management, fraud prevention, and compliance

Fraud detection and prevention: Monitoring transactions and behaviour patterns to identify suspicious activity, bonus abuse, or account takeover attempts.
Responsible gambling: Using behavioural data to detect potential signs of problem gambling and applying tools such as limits, pauses, or self-exclusion where appropriate.
Legal and regulatory compliance: Conducting due diligence, maintaining registers, and responding to lawful requests from regulators and authorities.

Disclosure & Sharing

We disclose personal data only to the extent necessary for the purposes described in this Privacy Policy and subject to appropriate safeguards. We do not sell personal data to third parties.

Service providers and partners

Payment processors and banks: We share payment-related data with payment service providers, card schemes, and banks (including entities in Cyprus) to process deposits, withdrawals, chargebacks, and anti-fraud checks.
Game providers: We provide pseudonymised identifiers and necessary technical data to licensed game studios and platform providers that supply games and services integrated into betivisa.com.
IT and security providers: We use hosting providers, data centres, content delivery networks, analytics tools, and security monitoring services that may process your data on our behalf.

Group companies and affiliates

Internal processing: Where relevant, subsidiary entities or affiliates (for example payment entities in Cyprus) may act as processors for account management, payment operations, or support.
Affiliate marketing: We may share limited data (such as tracking IDs and aggregated performance statistics) with marketing affiliates who referred you, to calculate commissions and prevent fraud. We do not share full profile or financial data with affiliates for their own independent marketing.

Regulators and authorities

Regulatory bodies: We may disclose required information to the Curaçao licensing authority, financial intelligence units, law enforcement agencies, tax authorities, and other competent authorities where we are under a legal obligation to do so.
Dispute resolution bodies: In the event of a dispute, we may share relevant data with external dispute resolution bodies, courts, and legal advisers.

Advertising and analytics networks

Advertising partners: With your consent, we may use third-party advertising or analytics partners that place cookies or similar technologies on your device when you use betivisa.com. These partners may receive pseudonymised identifiers, device data, and high-level usage data to serve or measure advertisements.

Corporate transactions

Business transfers: If VB Digital N.V. is involved in a merger, acquisition, restructuring, sale of assets, or insolvency event, your data may be transferred to the relevant third party, subject to confidentiality obligations and continuity of this Privacy Policy or a substantially similar one.

Whenever we share your data with third parties acting as processors, we ensure that appropriate data processing agreements and safeguards are in place, obliging them to process the data only on our documented instructions and to maintain suitable security standards.

International Transfers

As an operator registered in Curaçao with technical infrastructure and partners located in multiple jurisdictions, we may transfer your personal data to countries outside the United Kingdom and the European Economic Area (EEA), including to Curaçao and Cyprus.

Destinations of transfers

Curaçao: Primary operational and corporate location of VB Digital N.V. and certain technical and support systems.
Cyprus: Location of subsidiary entities involved in payment processing and related support services.
Other countries: In limited cases, we may use service providers (for example hosting, cloud, or security vendors) located in other jurisdictions, which may include countries that are not subject to an adequacy decision by the UK or EU authorities.

Safeguards for international transfers

Contractual protections: Where required, we implement standard contractual clauses (SCCs) or other appropriate contractual safeguards recognised under the UK GDPR and GDPR to ensure an adequate level of protection for your data.
Technical and organisational measures: We apply encryption, access controls, and strict internal policies so that data remains protected regardless of where it is processed.
Risk assessments: Before engaging a new provider or transferring data to a new jurisdiction, we assess the legal and security environment and adjust safeguards where necessary.

By using Bet Visa on betivisa.com, you acknowledge that your personal data may be transferred and processed outside your country of residence in accordance with this section and applicable law.

Data Retention

We retain personal data for no longer than is necessary for the purposes for which it was collected, including for satisfying legal, accounting, reporting, and regulatory obligations and for the defence of legal claims.

Retention periods by category

Account and identification data: Typically kept for the duration of your active account and normally for up to five (5) years after account closure, to comply with AML and record-keeping requirements and to manage potential disputes.
Financial and transactional data: Deposits, withdrawals, bets, and winnings may be retained for up to seven (7) years after the relevant transaction, in line with applicable financial and anti-money laundering obligations.
Customer support records: Communications with customer support are kept for up to five (5) years after resolution of the issue, depending on the context and potential legal relevance.
Marketing and consent data: Records of your consents and marketing preferences are kept for as long as you remain subscribed and for a reasonable period (typically up to three (3) years) after you withdraw consent, to demonstrate compliance.
Cookies and analytics data: Retention depends on the type of cookie; session cookies are deleted at the end of each session, while persistent cookies are stored for a period generally not exceeding two (2) years, unless a shorter period is configured.

Deletion and anonymisation

Deletion: When data is no longer required, we either securely delete it or anonymise it so that it can no longer be linked to you.
User requests: Where you request erasure and the conditions under data protection law are met, we will delete or anonymise your data earlier, subject to any overriding legal obligations.
Backups: Data may persist in system backups for limited periods before being overwritten in line with our backup and disaster recovery policies.

Your Rights

Subject to the conditions and limitations set out in the UK GDPR, GDPR, and comparable international frameworks, including Mexican data protection law where applicable, you have a number of rights concerning your personal data processed in connection with Bet Visa on betivisa.com.

Core data protection rights

Right of access: To obtain confirmation as to whether we process your personal data and, if so, to receive a copy and information about the processing.
Right to rectification: To have inaccurate personal data corrected and incomplete data completed.
Right to erasure: To request deletion of your personal data where there is no valid reason for us to continue processing it (for example where data is no longer needed, or where you have withdrawn consent and no other legal basis applies), subject to our legal obligations to retain certain information.
Right to restriction: To request that we restrict processing of your data in certain cases, for example where you contest its accuracy or object to processing.
Right to object: To object to processing based on legitimate interests, including profiling, and to object at any time to processing of your data for direct marketing purposes.
Right to data portability: To receive personal data that you have provided to us in a structured, commonly used, machine-readable format and, where technically feasible, to request that we transmit it to another controller.
Right to withdraw consent: Where processing is based on your consent (for example marketing), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Alignment with Mexican privacy law

While VB Digital N.V. is established in Curaçao and not in Mexico, we aim to respect rights that are broadly consistent with those granted by the Mexican Federal Law on Protection of Personal Data Held by Private Parties and its Regulations (such as rights of access, rectification, cancellation, and opposition) for users located in Mexico who access betivisa.com. In practice, these rights are handled through the mechanisms described in this section and in the "Complaints & Contacts" section.

How to exercise your rights

Request channels: You may exercise your rights by contacting our DPO at privacy@betivisa.com or by using the secure messaging tools or contact forms available through your Bet Visa account on betivisa.com.
Information required: For your protection, we may ask you to confirm certain account details or provide additional information to verify your identity before we respond to a request.
Response time: We aim to respond to all valid requests within one (1) month of receipt. In complex cases or where multiple requests are made, this period may be extended by a further one (1) month. We will notify you of any such extension and explain the reasons.
Charges: We will handle your requests free of charge unless they are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act on the request.

Some rights may be limited, for example where fulfilling your request would adversely affect the rights and freedoms of others, or where we are legally required to retain certain data (for example under anti-money laundering regulations).

Cookies & Tracking Technologies

Bet Visa on betivisa.com uses cookies and similar technologies to ensure the site functions correctly, to personalise content, to analyse traffic, and, where you consent, to support marketing activities.

Types of cookies we use

Strictly necessary cookies (session and persistent): These cookies are essential for the operation of the site and the security of your sessions (for example enabling login, maintaining your session state, and processing transactions). They are usually set in response to actions you take on the site and cannot be switched off through our cookie tools.
Functional cookies (persistent): These remember your choices and preferences (such as language, region, and layout) to provide a more personalised experience when you return.
Analytics cookies (first-party and third-party): These help us understand how visitors use betivisa.com, including which pages are visited and how users navigate. The information is aggregated and used to improve performance and usability.
Advertising and tracking cookies (third-party): With your consent, we may use these to deliver relevant advertisements on our site or on third-party websites and to measure the effectiveness of our campaigns.

Managing cookies

Cookie banner and settings: When you first visit betivisa.com, a cookie banner will inform you about the use of cookies and allow you to manage your preferences for non-essential cookies. You can change these preferences at any time through the cookie settings link available on the site.
Browser controls: Most web browsers allow you to block or delete cookies through their settings. If you block all cookies, some parts of Bet Visa may not function properly.
Do Not Track: Our systems may not respond to Do Not Track signals from browsers. However, you can control relevant tracking through the cookie tools described above.

Data Security

We implement technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. While no system can be completely secure, we continuously evaluate and improve our security controls.

Technical measures

Encryption in transit: Data transmitted between your device and betivisa.com is protected using industry-standard transport layer security (TLS) protocols (TLS 1.2 or higher), aiming to reduce the risk of interception.
Encryption at rest: Sensitive data stored on our systems, including within databases and backup systems, is protected using encryption and logical separation where appropriate.
Access controls: Access to personal data is restricted to authorised personnel and service providers who need it for the purposes described in this Privacy Policy, based on role-based access control and the principle of least privilege.

Organisational and procedural measures

Authentication and account security: We support strong password policies and may provide or require additional authentication mechanisms for higher-risk operations (for example changes to payment methods).
Security policies and training: We maintain internal policies on data protection and information security and provide periodic training to staff who handle personal data.
Vendor management: We carefully select third-party service providers and require them to maintain appropriate security standards through contractual obligations.

Monitoring, auditing, and incident response

Monitoring and logging: We monitor our systems for suspicious activity and maintain logs that assist in detecting and investigating security incidents.
Audits and testing: We periodically review our security controls and may conduct internal or external security assessments to identify areas for improvement, aiming to align with recognised industry practices and standards (such as ISO 27001 and SOC 2) where appropriate. Unless explicitly stated, such references should not be interpreted as formal certification.
Incident response: We maintain incident response procedures designed to contain and assess potential breaches, to remedy vulnerabilities, and to notify affected players and relevant authorities in accordance with legal requirements.

Complaints & Contacts

If you have questions about this Privacy Policy or how your personal data is processed in connection with Bet Visa on betivisa.com, or if you wish to make a complaint, you may contact us using the details below.

Contacting VB Digital N.V.

Data Protection Officer: Data Protection Officer, VB Digital N.V.
Email: privacy@betivisa.com
Postal address: Data Protection Officer, VB Digital N.V., Abraham de Veerstraat 9, Curaçao
Online: Via the secure messaging or contact forms available in your Bet Visa account on betivisa.com

Internal complaint handling procedure

Submission: You submit your question or complaint through one of the contact channels listed above, describing the nature of the issue and the rights you wish to exercise.
Acknowledgement: We aim to acknowledge receipt of your complaint within seven (7) days.
Assessment and response: We investigate the matter and provide a substantive response within one (1) month of receiving your complaint or request, or explain why we need more time (up to an additional one (1) month) in complex cases.
Escalation: If you are not satisfied with our response, you may ask for your complaint to be escalated within VB Digital N.V. for further review.

Complaints to data protection authorities

United Kingdom: If you are located in the UK and believe that your data protection rights have been infringed, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). You can find contact details and guidance on www.ico.org.uk.
European Economic Area: If the EU GDPR applies to you, you may lodge a complaint with your local supervisory authority in the EEA or with the authority in the member state where you live, work, or where the alleged infringement occurred.
Mexico: If you are located in Mexico and believe your privacy rights have been violated, you may contact the Federal Institute for Access to Information and Data Protection (INAI) via its official channels (for example www.inai.org.mx), in addition to contacting us.

Exercising these rights or filing a complaint with a supervisory authority does not affect any other administrative or judicial remedies that may be available to you. Please note that gambling regulatory matters, including disputes about payouts, may fall under different procedures and authorities than data protection matters.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or the way Bet Visa operates on betivisa.com.

How we will notify you

Website publication: The current version of this Privacy Policy will always be available on betivisa.com and will indicate the "Last updated" date.
Email notifications: For significant changes that materially affect your rights or the way we process your data, we will seek to notify you by email using the address associated with your account.
On-site notices: We may display banners, pop-ups, or dashboard notifications when you log into your Bet Visa account to draw attention to important updates.

Effective date and advance notice

Advance notice: Where we make material changes, we will, where practicable, provide at least thirty (30) days' notice before the updated policy takes effect, unless an earlier change is required by law or regulatory guidance.
Your continued use: If you continue to use Bet Visa on betivisa.com after the updated Privacy Policy takes effect, you will be deemed to have acknowledged the updated terms.
Right to close your account: If you do not agree with material changes, you may close your account and request applicable data protection rights (such as access or erasure) as described in the "Your Rights" section.

Version control: Last updated: 1 January 2026. Where required by law, we will keep prior versions of this Privacy Policy available upon request for your reference.